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epay - General User Guide

Welcome to ClickPOS cloud integration with epay.

Selling recharge and giftcards just became easy!

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Making a Recharge/e-Topup sale in ClickPOS 

  1. Proceed to a new invoice.
  2. Either select the relevant speed sale item button or search/commit to item using sale screen product search facility
  3. Verify with the customer that you have selected the correct voucher
  4. Verify you have selected the correct 'supported' thermal receipt printer (Epson Direct Print or Intelligent Printer)
  5. Proceed to tender out the transaction using the preferred payment button
  6. At this point you will be prompted with an activation screen that will begin to activate the selected product with epay's server
  7. The voucher and pos receipt once activated will automatically print to the selected printer.

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Making a Giftcard/e-Voucher sale in ClickPOS

  1. Proceed to a new invoice.
  2. Either select the relevant speed sale item button, scan the giftcard barcode or search/commit to item using sale screen product search facility
  3. Scan the activation code on the giftcard when prompt
  4. Verify with the customer that you have selected the correct voucher
  5. Verify you have selected the correct 'supported' thermal receipt printer (Epson Direct Print or Intelligent Printer)
  6. Proceed to tender out the transaction using the preferred payment button
  7. At this point you will be prompted with an activation screen that will begin to activate the selected product with epay's server
  8. The voucher and pos receipt once activated will automatically print to the selected printer

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Refund an epay transaction (reverse/deactivate)

Important: You may reverse a transaction providing the voucher has not been activated on the customers account.

  1. Proceed to a new invoice.
  2. Tick the refund box
  3. Enter the sales invoice number you wish to reverse/refund
  4. Select the relevant epay voucher item to be refunded
  5. Tender the transaction by selecting the payment button that reflects how you will be returning the financial amount back to the customer
  6. If successful, the transaction will automatically reverse and a POS receipt will be printed
  7. If unsuccessful, you will be prompt with the reason as to why it could not be reversed. Contact epay with the transaction ID for further information.

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Reprint an epay voucher

Important: Reprinting is considered a duplicate and in most cases will not contain the activation code. Instead it will be masked with ****. If you do require the activation code then you will need to contact the supplier of the voucher and request the activation code manually.

Alternatively you can refund the transaction and it will reverse the activation on the voucher. From there simply sell it again.

  1. Proceed to Sale > Search Old Sale
  2. Search for the invoice that contains the voucher you wish to reprint
  3. Ensure a supported Epson thermal printer has been selected
  4. Click the print icon adjacent right of the required invoice 

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